Who we are

At PetSquad.lk, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit our website, we may collect the following information:

Browsing information: IP address, browser type, and device information collected automatically via cookies and similar technologies.
Personal information: Name, email address, phone number, and other details you provide during registration or checkout.
Payment and billing information: Credit card and payment details, securely handled by trusted third-party processors.

How We Use Your Information

We use the information we collect to:

Detect and prevent fraud, unauthorized activity, and abuse of our website.
Process and fulfill your orders, including shipping and delivery.
Communicate with you about your purchases and provide customer support.
Personalize your shopping experience and suggest relevant products and promotions.
Improve our website, products, and services based on your feedback and browsing patterns.

Information Sharing

We respect your privacy and do not sell, trade, or transfer your personal information without your consent, except in these cases:

Legal requirements: When disclosure is required by law or in response to valid legal requests.
Trusted service providers: Third-party providers who help us operate our website, process payments, or deliver products. They are contractually required to handle your data securely and confidentially.

Data Security

We use industry-standard security measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience, analyze website traffic, and understand your preferences. You can disable cookies through your browser settings, though this may limit certain features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised “last updated” date. Please review this page periodically to stay informed.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us via the details provided on our website.