Thank you for shopping at PetSquad.lk. We value your satisfaction and strive to provide the best online shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase.
To be eligible, items must be unused, in the same condition you received them, and in the original packaging.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.
If approved, the refund will be issued to your original method of payment.
Refunds exclude shipping charges incurred during the initial purchase.

Exchanges

If you want to exchange an item for a different size, color, or style, contact our customer support team within 7 days of receiving your order.
We will provide instructions on how to proceed with the exchange.

Non-Returnable Items

The following items are non-returnable and non-refundable:

Perishable goods
Damaged or defective items

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately.
We will arrange a replacement or issue a refund, depending on your preference and product availability.

Return Shipping

You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).
In such cases, we will provide a prepaid shipping label.

Processing Time

Refunds and exchanges are processed within 21 business days after we receive your returned item.
The time it takes for the refund to appear in your account may vary depending on your payment provider.

Contact Us

For any questions or concerns regarding our Refund & Return Policy, contact our customer support team. We are here to ensure your shopping experience is enjoyable and hassle-free.